BeforeTouch

Smarter on-call coverage without changing your rotation.

BeforeTouch helps service companies handle after-hours coverage with less burnout and more flexibility. The assigned on-call technician stays responsible, but can quickly request backup from qualified coworkers who are already available.

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Local access

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Built for service teams

Designed for HVAC, plumbing, electrical, and similar companies that rely on rotating on-call coverage.

Delegation, not shift trading

The assigned technician keeps ownership of the shift while getting a structured way to request help fast.

Fast when it matters

Availability, backup requests, and responses should take seconds instead of a mess of calls and texts.

How BeforeTouch works

  1. 1. Technicians mark when they are available to help.
  2. 2. The assigned on-call technician requests backup for a call or time window.
  3. 3. A qualified coworker accepts or declines quickly.
  4. 4. The system records who is helping while preserving accountability.

What it is not

  • • Not a shift marketplace
  • • Not a shift swap platform
  • • Not a payroll tool
  • • Not a dispatch replacement
  • • Not a full field service management suite